Frequently Asked Questions
How long does it take for my order to arrive?
Your order leaves our warehouse no later than three (3) business days after your order is processed through our website. Shipping rates are determined at check-out based on dimensions and weight of your products.
How can I check my order status?
Upon completion of your order, you will receive an email containing a confirmation number for your order. Once your order is shipped, you will receive an email containing a tracking number to follow your shipment.
How do I download MP3s from ShopLisa.com?
Once you have purchased a download from ShopLisa.com, you'll be sent a message to the email address you provide with a link to download the MP3 file(s), along with the album or single art. This email will come from 'Shop Lisa: notifications@fetchapp.com' - If you haven't received an email within 5 minutes of purchase, please check your email provider's spam folder, then contact us here.
What shipping methods are available?
- UPS Ground Standard Shipping
- 3 Day UPS Shipping
- 2 Day UPS Shipping
- Overnight UPS Shipping
What payment methods can I use?
We accept Visa, Mastercard, American Express, and Discover cards.
